Returns & Exchanges
At Iron Heart Germany, we want you to be fully satisfied with your heavy-duty denim and apparel. If your order doesn't fit or meet your expectations, you can return or exchange any unworn, unwashed items with tags attached within 14 days of receipt.
Initiate Your Return
Log into our returns portal or contact our support team with your order number and the items you wish to return to receive a return authorization.
Pack the Items
Carefully place the items in their original packaging, ensuring all labels and tags are intact to prevent damage during transit.
Ship to Hamburg
Affix the provided shipping label or use a tracked courier service to send your package to our Iron Heart Germany warehouse in Hamburg.
Inspection and Refund
Once our team inspects the quality of the returned goods, we will process your refund or ship out your exchange item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing